Official Traducet support

Contact Traducet

Contact Traducet for help before placing a sworn translation order, assistance with an existing order, billing or invoice questions, technical support, or a professional enquiry.

Traducet is an online certified and sworn translation platform in Spain operated by EIVURA, S.L., a Spanish company based in Tarragona.

You can contact Traducet by telephone, WhatsApp, email or the secure contact form on this page.

Official Traducet contact channels

Telephone support

+34 646 128 931

Call us if you need help choosing the correct order process or have a question about an existing request.

Call Traducet

WhatsApp support

+34 646 128 931

Same number as telephone support.

Use Traducet’s official WhatsApp channel for general guidance or help with an existing order. Do not send identity documents, payment-card details or confidential files through WhatsApp.

Contact Traducet on WhatsApp

Email support

hola@traducet.com

Use email for general support, order questions, invoice enquiries and professional requests.

Email Traducet

Privacy and data protection

privacidad@traducet.com

Use this address to exercise your data-protection rights or submit a privacy-related request.

Contact the privacy team Privacy Policy

Send an enquiry

For general questions and order support. This form does not accept documents — upload anything that needs translating through the secure order process.

The fastest way to get the right help

Get a price

For an exact price, use Traducet’s secure online order process. Select the document type, language pair and delivery option, then review the price before payment.

Start an order

Existing order

Include your order reference and the email address used for the order. Describe the issue without sending identity documents, payment details or confidential files.

Telephone and WhatsApp

Telephone and WhatsApp are available for general guidance and order support. Documents required for translation must be uploaded only through Traducet’s secure order process.

How Traducet works

Payment or invoice question

Include the order reference and explain the billing issue. Never send complete card details by telephone, WhatsApp, email or the contact form.

Pricing

Professional enquiry

Law firms, notaries, gestorías, relocation agencies, universities and other organizations can contact Traducet about recurring sworn translation requirements.

Services for law firms

Translator enquiry

Sworn translators interested in working with Traducet should use the dedicated translator application page.

Apply as a translator

Common contact questions

Can I send a document through WhatsApp or email?: For security and privacy, documents intended for translation should be uploaded through Traducet’s secure online order process. Do not send identity documents or confidential files through WhatsApp or ordinary email.
Can I obtain the price by telephone?: Traducet’s online order process shows the applicable price after you select the document, language pair and delivery option. Telephone support can help you identify the correct process but should not replace the secure order flow.
What should I provide for an existing order?: Provide the order reference and the email address used for the order. Do not send card details, passwords or identification-document numbers.
How do I submit a privacy request?: Email privacidad@traducet.com or use the privacy enquiry option in the contact form. More information is available in the Privacy Policy.
Can I visit the registered office?: Traducet operates online. The registered office of EIVURA, S.L. is not presented as a walk-in customer-service location.

Use official Traducet channels

Traducet’s official channels are traducet.com, the telephone and WhatsApp details published on this page, hola@traducet.com and the contact form. Do not send payments, identity documents, passwords or account credentials to anyone claiming to represent Traducet through an unverified channel.

The company behind Traducet

Traducet is an online certified and sworn translation platform in Spain operated by EIVURA, S.L., a Spanish company based in Tarragona. Traducet helps individuals, professionals and organizations manage official translation requests through a structured online process.

Legal operator: EIVURA, S.L.
CIF: B26588327
Registered office: Avinguda de Roma 23, 43005 Tarragona, Spain
Customer support: hola@traducet.com
Telephone: +34 646 128 931

The registered office is not a walk-in customer-service location.

Company and legal information

About Traducet

Who operates the platform

Legal Notice

Company identification data

How Traducet handles your data

Terms and Conditions

The terms of the service

Cookie Policy

Cookies used on this website

Related information

About Traducet

The company behind the platform

How Traducet works

The order process step by step

Pricing

How sworn translations are priced

Frequently asked questions

Common questions about the service